Ray Hrdlicka – Host – Attorneys.Media
“Of course, in the legal industry, there are a great number of personal injury attorneys, so what do you say to the client to make you different from everybody else that they may have talked to?”
Andrew Dósa – Personal Injury Attorney – Alameda County, CA
“Well, the simple fact is, if you look at it, there are lots and lots of attorneys that can do a competent job for you. My general approach is to emphasize the second part. Like I said earlier, if they have one person to call, it’s the person they’re willing to talk to, and that’s the person they’ve chosen, and that would be me. Or if they pick some other attorney, they would at least be comfortable talking with that person. It’s an individual choice for a client, and as long as they’re happy working with an attorney, or they like the way an attorney approaches things or communicates, that’s the ticket.”
Ray Hrdlicka – Host – Attorneys.Media
“Communication is the key.”
Andrew Dósa – Personal Injury Attorney – Alameda County, CA
“I think it is. If you have an empathetic personality, and there are some attorneys that do…”
Ray Hrdlicka – Host – Attorneys.Media
“Believe it or not, yes!”
Andrew Dósa – Personal Injury Attorney – Alameda County, CA
“I’ve met or two. It really becomes a matter of the client being happy that there’s someone who is receptive to them, who is receptive enough to take the time to talk with them, who is receptive enough to take a chance at handling a case over potentially months and months, and funding that case without getting paid. That’s a person that they want to know is going to care about them.
What’s happening? How’s it going? I just say that when I’m at my best, I’m able to communicate with clients at least once a month. If things are going to take two or three or four months before we can resolve things, or if the client is going to have treatment for two months, there’s not much for me to do other than contacting the insurance companies and following up with the client. When they receive their treatment and they’re finished, then that’s where my work starts in earnest.
But before then, I always like to calendar some kind of follow-up to say, ‘hey, haven’t heard from you in a month, I know you’re in the middle of care, how’s it going? How are you feeling?’ And I also like to send them, somewhere in the middle of their treatment, a questionnaire. The idea of the questionnaire is to allow them, in their own words, to describe the significance of the injury. What did it feel like before? Are they making progress? And then I can also check and confirm that I’ve identified all the healthcare providers they are seeing.”
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